InDepth

InDepth

Emma chatbot OCBC bank

Things to learn from OCBC Bank’s chatbot initiative

The banking industry is one of the verticals leveraging chatbots effectively for customer relationship management.A Forrester survey shows that 57 percent of firms globally...
BPO

How contact center technologies help to improve customer experience

The invasion of digital devices and internet has changed consumer habit in the recent years. They now demand customer service on the channels they...
Healthcare IT

Demand for smart medical technologies growing

According to a Frost & Sullivan report, proactive research and development are being done in the field of medical device development to support a...
ING Direct

Facts about digital transformation at ING Direct

Digitalisation, internet, mobile and social media have overhauled the banking industry in recent years, making the e-business the new normal. The industry has been...
Intel Xeon Scalable processors

Intel launches new Xeon Scalable processors taking on rival AMD

Intel has launched its new Intel Xeon Scalable processors – showcasing its superior performance -- taking on small rival AMD.100s of partners, more than 480...
E-commerce-Shopping

How technology is boosting Indian online retailers

The wide reach of internet and ever-rising use of smartphone have changed Indian consumer habit in recent years and brought fortune for online retail...
cognitive computing IBM and Intel

What CIOs can look forward in cognitive computing? 

Cognitive computing is one of the tools for enterprise CIOs and CXOs to improve business processes and functions.According to a recent study by IBM, 73...
Intel data center

What is driving data center market growth in India?

Data center market in India was the second fastest growing in APAC region last year. The impressive growth is expected to continue through this...
Cybersecurity for CSOs

Symantec and Trend Micro reveal contrasting reports on Petya impact in India

Cyber security firms Symantec and Trend Micro have revealed contrasting reports on ransomware Petya impact in India.Symantec said on Thursday that India has become...

How Artificial Intelligence helps to transform customer service

The possibilities of using Artificial Intelligence (AI) for business purposes are finding new levels as research and development progresses. Time is not too far...

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