WNS extends BPO deal with British Airways

WNS Holdings has extended its service contract with British Airways (BA).

The BPO major will continue to provide a range of services across sales & customer care, operations and shared services including Revenue Management, Revenue Accounting, Cargo Operations, Customer Relations, Data Management, Information Security, HR services and BA Holidays.

The new BPO deal will include increased focus on driving transformation, technology enablement, and overall process efficiency through the company’s Value Innovation Program (VIP).

“WNS is thrilled to continue our long-standing relationship with BA. This extension re-enforces the value of our strategic partnership, with WNS delivering high quality services and innovative solutions based on our deep knowledge of both the airline industry and the client environment,” said Keshav R. Murugesh, Group CEO, WNS.

Philip Osmond, director of Business Services at British Airways, said: “The company has a highly professional and experienced delivery team, which clearly understands our project goals and requirements. This has enabled us to realise significant cost efficiency and business value operationally, over the years,” he added.

The WNS/BA relationship began in 1996 with a 12-member team managing just over 1,000 transactions per month in PNR servicing. Today, WNS has over 800 employees managing over 1 million transactions a month including key components of core business operations.

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