IT services provider Wipro will deploy customer helpdesk management solution for Nexenta, an open source-driven software defined storage (OpenSDS).
The Bangalore-based Wipro will also implement a service Bot Work bench for Nexenta’s internal technical team.
Wipro in a statement said its IT solution will automate the creation of service tickets using Natural Language Processing (NLP) technologies. It will auto categorize tickets using intelligent algorithms and help Nexenta resolve issues using intelligent virtual bots and scripts – enabling faster resolution of service tickets, enhance user experience and productivity.
Wipro HOLMES addresses key domains in cognitive computing. Software bots built on Wipro HOLMES platform can be used to automate industry specific business processes. Wipro HOLMES leverages semantics, machine learning, pattern recognition and knowledge modeling technologies to enable solutions that add valuable context, intelligence and automation to enterprises.