Wipro announced its IT deal with Greater Cincinnati Water Works (GCWW), a utility company in the United States, to transform the utility’s CRM, billing and service bureau operations.
The Bangalore-based Wipro did not share the financial details of the IT deal with Greater Cincinnati Water Works that provides about 133 million gallons of water a day to over 1 million people across the states of Ohio and Kentucky in the United States.
As part of the IT deal, Wipro will design, build, host and deploy a Customer Information System (CIS) for Greater Cincinnati Water Works in a Platform as a Service (PaaS) model. The IT services company will maintain the solution for Greater Cincinnati Water Works for a period of five years after the initial implementation.
Wipro is offering the solution in an Opex-based, pay-per-use pricing model, which is linked to the actual volume of customers served by Greater Cincinnati Water Works.
Wipro will build the Customer Information System solution on Oracle’s Customer Care & Billing (CC&B) technology platform – offering water industry specific features for Contact Management, Billing, Metering, Account Management and Self-Service capabilities.
Deploying this solution is expected to be 40 percent more cost-effective than comparable solutions as Wipro’s pre-configured technical accelerators for data integration and data migration from the legacy CIS platform will shorten the implementation timeline as well as reduce the transition risks for Greater Cincinnati Water Works.
“This program is the foundation of a strategic relationship enabling Cincinnati Water, Wipro and Oracle to extend the technology platform and deliver game changing Service Bureau offerings to other water utilities in the US,” said Sahadev Singh, vice president and global head – Water Utilities, Wipro.