Global software major Wipro on Monday announced winning a multi-year contract to develop a new IT platform for Danish energy firm NRGi’s operations.
“We have won a multi-year engagement with NRGi, one of the top five utility providers in Denmark, to transform its customer relations management (CRM), billing and service bureau operations,” the company said in a statement here.
The northern European state is opening up its energy sector and tweaking its regulatory policy to ensure transparency for consumers, energy suppliers and utility firms in a competitive market.
“Our platform will help NRGi comply with the new model in the Danish energy market, facilitate digital initiatives and enhance user experience of end-customers,” Wipro head for Nordic region Carl-Henrik Hallstrom said on the occasion.
As a strategic IT partner, the outsourcing major will design, build, host and deploy a customer information system (CIS) for the utility provider in a platform as a service (PaaS) model.
“The platform will usher in digital transformation and enable us to become more customer-centric and get more new customer,” NRGi Infrastructure AS chief executive Gert Rieder said in the statement.