Teleperformance will open a customer care facility – with a seating capacity of staff more than 1,500 people — in Georgetown, Guyana later this quarter.
The new multichannel contact center of Teleperformance will enhance its nearshore capabilities in providing customer care, sales, and technical support solutions to North American clients in English.
Teleperformance manages programs in 63 languages and dialects on behalf of major international companies operating in a variety of industries.
The campus will be located in the heart of downtown, near Georgetown’s historic district and commercial center.
“Teleperformance is continuing to make strategic moves in delivery locations and specific markets to optimize results for our clients and shareholders. We have consistently maintained a significant overall global industry lead based on our footprint, financials, scale, management, research and innovation capabilities,” said Paulo Cesar Salles Vasques, CEO, Teleperformance Group.
In 2013, Teleperformance reported revenue of €2,433 million or 3,236 million. It operates around 135,000 computerized workstations, with more than 175,000 employees across around 270 contact centers in 62 countries and serving more than 150 markets.