BPO major Teleperformance today said its revenue rose 4.1 percent to €1,245 million in the first half of 2014.
Net profit increased 7.3 percent to €57 million.
Revenue for the second quarter grew 5.1 percent to €635.1 million.
Paulo Cesar Vasques, chief executive officer of Teleperformance, said: “Thanks to our great people and the strong confidence of our clients, we turned in a good first half, with a + 10.3 percent increase in revenue and a further improvement in our EBITA margin before non-recurring items, to 8.1 percent.”
Growth drivers were increase in business in the English speaking market & Asia-Pacific region (especially in the United States) and the Continental Europe & MEA region, which is benefiting from the fast ramp-up of business at the TLScontact subsidiary, specialized in managing visa applications.
The company said 70 percent of revenue was generated in predominant markets delivering profitability and growth, compared to 65 percent in 2010. English speaking market & Asia-Pacific region represented 39.7 percent of consolidated revenue, the Ibero-LATAM region 29.5 percent and Continental Europe & MEA 30.8 percent.
It added more than 4,000 new workstations during the first half.
Teleperformance expanded in a number of key countries with the opening of four new facilities, in the United States, Mexico, the United Kingdom and Russia, and the installation of additional workstations in existing facilities, in the United States, the Philippines, China and India
The TLScontact subsidiary also opened a large number of visa application processing centers, enlarging the group’s footprint in 16 new countries in Europe (around the Mediterranean Basin and in Eastern Europe) and Africa.
Teleperformance, which recently announced the acquisition of Aegis USA for $610 million, acquired City Park Technologies, a provider of outsourced contact center services in industries, including financial services, insurance and utilities. The UK company has £17 million in revenue and operates nearly 1,000 workstations at three facilities in Scotland.
Teleperformance has raised its full-year revenue growth target to more than 7 percent.