Sitel reports marginal growth in 2013 revenue

Sitel World Corp on Friday said its revenue for 2013 rose 0.6 percent to $1,438 million.

During the fourth quarter of 2013, Sitel, providers of customer care outsourcing services, said its revenue rose 0.2 percent to $371 million.

Sitel did not share net income details.

The Nashville, Tenn.-based contact center provider said its consolidated Adjusted EBITDA was $34.1 million and $130.1 million for the quarter and year, respectively.

Bert Quintana, president and chief executive officer, Sitel World Corp

An increase in 2013 Adjusted EBITDA of 3.9 percent as compared to the prior year was primarily driven by SG&A cost saving initiatives.

“Our value-adding solutions including premium tech support, Sitel intelligence desktop, Sitel Social Engagement and Sitel [email protected] Solutions continued to expand during the quarter, and our focus on building strong client relationships and operational performance is paying off, with $101.9 million of revenue from new business being recognized during 2013,” said Bert Quintana, president and chief executive officer, Sitel World Corp.

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