Servion hires Sameet Gupte as CEO, replacing Balakrishnan

Servion CEO Sameet Gupte
Servion Global Solutions, a Customer Engagement Management (CEM) solutions provider, has appointed Sameet Gupte as its new CEO.

The appointment of the new CEO is expected to assist the Indian company aims to double sales within the next four years by boosting the current 20 percent growth.

In order to double revenues, Servion is strengthening its presence in the U.S, UK, Australia, Southeast Asia and the Middle East.

Prior to joining Servion, Sameet Gupte was global head of financial services for VirtusaPolaris, an IT consulting firm. Before that, Sameet Gupte built businesses in North America and Europe for Headstrong and Genpact Capital Markets.

Gupte replaces Balakrishnan K who has been elevated to executive vice chairman of Servion to play a more involved role in developing the company’s future vision.

“Within the Digital space, customer experience is evolving as the single largest differentiator for major industries like BFSI, telecoms and healthcare. With its IP-based platforms Servion is perfectly positioned to establish itself as a leader in the Proactive Customer Management space, within these focused industries,” said Sameet Gupte.