Indian contact centre software provider Ameyo said that the self drive car rental service provider Revv has selected Ameyo Emerge to empower their growing customer support demands.
Ameyo Emerge is a cloud-based customer interaction platform that helps companies integrate across channels including Voice, Mobile, Social, Chat, Email and SMS.
Revv is a multiplatform solution for customers looking for a self-driven car on rent. This made it important for Revv to choose a contact centre technology to be always available to customers and avert the hassles of outsourcing their call centre operations to a BPO.
The amount of data provided by the BPO was limited and the reports generated failed to serve the purpose of the car rental company.
The company was unable to pull records on abandoned/missed calls which escalated their intent to implement a cloud contact centre technology.
Speaking on the occasion, Bishal Lachhiramka, CEO, Ameyo said, “We are pleased to add Revv in our growing customer base. Emerge which clocked 25% monthly growth in last one year, has been specially designed for start-ups looking for cost-effective and customisable customer service technology.”