News Break: ExlService adds 307 BPO jobs in first quarter of 2013

Infotech Lead India: ExlService Holdings has added 307 BPO jobs in the first quarter of 2013.

The outsourcing and transformation services company on Friday said its headcount rose to 21,356 in March 2013 compared to 21,049 in December 2012 and 19,164 in March 2012.

ExlService’s employee attrition in the first of 2013 declined to 23.6 percent compared with 29.7 percent in the quarter of and 30.4 percent in the fourth quarter of 2012.

The BPO major has completed university recruiting season in India, including hiring approximately 160 graduates to EXL’s decision analytics business from top universities such as the Indian Institutes of Management, Indian Institutes of Technology and National Institutes of Technology.

The BPO major expects its transformation business to pick up through the year, due to strong demand for proprietary, industry-tailored analytical insights.

The company is investing in growth initiatives such as decision analytics and healthcare business process management.

Meanwhile, ExlService’s Q1 revenue rose 11 percent to $116 million, driven by 9 percent growth in outsourcing and 24 percent increase in transformation services.

Net income increased to $9.8 million from $8.9 million

Rohit Kapoor, vice chairman and CEO, said: “Our transformation business started the year slowly, similar to last year. While we have experienced some delays in discretionary project-based spending on the part of clients and prospects, the pipeline remains strong across our businesses.”

During the first quarter, ExlService began decision analytics operations in Bangalore, India, across several client relationships.

2013 BPO Outlook

The company is targeting revenues of $495 million to $505 million.

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  • Very Good. BPO job opportunities are growing. Good for the world.