Mitel has acquired OAISYS, a developer of call recording and quality management solutions.
The acquisition of OAISYS strengthens Mitel’s position in the contact center solutions market.
The company did not share financial terms.
This is Mitel’s second contact center-related acquisition within the last year. Mitel acquired prairieFyre last summer.
In January, Mitel also completed its merger with Aastra Technologies.
The contact center call recording and quality management solutions offered by OAISYS enable data to be converted into actionable business intelligence that is increasingly a valuable asset for organizations of all sizes.
“Contact Centers have become the front line for businesses looking to harness customer insight and intelligence to deliver competitive advantage and drive growth, and the acquisition of OAISYS is a logical next step in Mitel’s strategy and solution to address that market demand,” said Richard McBee, president and CEO, Mitel.
OAISYS portfolio integrates with Mitel’s flagship MiContact Center platform. the OAISYS solution will also be integrated into the Aastra contact center platform, Solidus eCare, and the MiContact Center for Lync platform, as part of routine portfolio integration.
OAISYS becomes part of the Mitel Products and Solutions Business Unit. The group will report to Chris Courneya, Mitel Vice President and General Manager, Contact Centers. Brian Spencer joins Mitel as Director of Business Development for Mitel Contact Centers reporting to Chris.