MicroPact, a provider of business process management (BPM) as an application development platform, has signed a $50 million deal with the US Internal Revenue Service (IRS) to meet the agency’s need for case management solutions.
This is the third enterprise level BPA between them. The IRS has deployed more than 20 entellitrak case management solutions ranging from human resources systems to appeals management solutions.
According to the agreement, all IRS departments and sub agencies that operate under IRS will purchase software development licenses to meet the specific requirements and needs for both internal systems and citizen facing applications.
The entellitrak platform gives the IRS the flexibility to commence development initiatives from a variety of starting points. Its open architecture approach focuses on the core technologies that streamline work for business and IT professionals.
“Our Data-First approach to case management, along with proven dedication to the mission of agencies as the IRS has resulted in a customer retention rate of over 97 percent,” said Growson Edwards, chief customer officer of MicroPact.
“The entellitrak platform is a vital tool for federal customers because it allows them to leverage and reuse specific software components, based on proven best practices, as they deploy multiple applications across the enterprise,” Edwards added.
The agency will leverage entellitrak’s reusable software modules and case management frameworks (CMFs) to facilitate more rapidly development and delivery of enterprise applications throughout the Unified States.
In 2009, IRS selected MicroPact’s entellitrak to act as a standard platform across the agency for managing a wide variety of data and business processes. It was a five year BPA.
In 2012, IRS selected MicroPact to implement and configure two new data tracking applications. The deal was worth $3.6 million.