Infotechtead America: Global provider of customer service technology Jacada announced that it has signed a material agreement with a top ten ranking US insurance group to provide real-time process guidance and automation solutions to support policy servicing and processing operations across multiple lines of business. Jacada’s solution for the insurance company is designed to simplify the interaction between the business and its customers.
The insurance group is one of the nation’s largest providers of property and casualty insurance, public-sector retirement plans and other personal and commercial insurance lines. Beginning with the implementation of Jacada’s Workspace Customer Service Desktop solution, the group’s use of Jacada’s process guidance solutions will further extend the partnership between them and Jacada. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service solutions, agent desktops, and process optimization tools.
“Jacada is honored to have been selected to be the core process guidance and automation provider,” said Guy Yair, co-CEO, Jacada. “We applaud their dedication in continuously improving the already impressive levels of efficiency, accuracy, and customer service to its members and we are committed to ensuring their success in the years to come.”
Jacada solutions help ensure that critical knowledge is presented to customer service representatives at just the right time and just in the right context to ensure smooth and efficient customer interactions. In a similar fashion, back-office operations also benefit from the Jacada solution as it provides just-in-time guidance and knowledge necessary to streamline these customer supporting activities. As the insurance group continues its goal of setting the standard in providing customers with exceptional service, Jacada continues its commitment to delivering the tools and solutions that support these efforts.