Accenture signed a five-year IT outsourcing deal with microfinance firm Janalakshmi Financial Services (JFS).
As per the IT outsourcing deal, Accenture will provide business process outsourcing and IT services designed to help the client scale up its operations to deliver microloans to India’s poor.
Accenture will manage JFS’s customer and account master data and provide processing, reconciliation and reporting services as part of their customer onboarding and processing operations. It will also manage JFS’s application platform including its core banking system, customer relationship management software, and employee portal and website.
Accenture will also provide application maintenance services to support third-party technologies and work proactively with JFS to help identify new technology opportunities. Accenture also will provide infrastructure outsourcing services – including end-user device management and network and server management.
“Accenture can deliver higher-value services to help JFS drive operational excellence, and enable its management team to keep the focus on its customers and on increasing financial inclusion in India,” said Piyush Singh, managing director and head of Accenture’s Financial Services group in India.