IBM has bagged an IT outsourcing contract from the Department of Health in England to manage transformation of the National Health Service Electronic Staff Record system (ESR).
As per the IT deal, IBM will modernize the system by providing increased mobile access and new self-service capabilities making the system more efficient and accessible. The workforce management tool serves 1.4 million employees in the U.K.
IBM Interactive Experience will build a Mobile Ready Portal allowing access from PC, Android and iOS devices. The improved interface will give NHS employees easier access to new and existing HR services including mobile, expenses and e-learning.
The ESR provides payroll, learning and talent management and the centralization of workforce information, while assisting the Department of Health in England to cost effectively running the services.
“Improving performance and driving greater efficiencies are major priorities for the national health service today. As demands on the NHS continue to grow, it continues to seek improvements that ensure quality and availability of services for patients,” said Simon Humberstone, head of Healthcare for Europe, IBM Global Business Services.