The five-year deal aims to drive productivity and innovation at ANZ, improve capacity to deal with the growing number of customers and transactions across branch, digital and mobile channels and support ANZ’s regional expansion.
Scott Collary, chief information officer of ANZ, said: “Understanding our customers’ needs and preferences around mobile and digital banking is critical to our business and to providing a superior customer experience.”
IBM’s software, an Innovation Lab, cloud development capabilities and core systems infrastructure will be part of the IT deal. The IBM agreement will provide common platforms across ANZ’s network as it continues to grow as a super-regional bank and will allow the Bank to deliver a more integrated and innovative banking experience for digital customers.
ANZ and IBM will invest in the Innovation Lab – powered by Bluemix, cloud development platform-as-a-service from IBM — to increase productivity, to deliver new products and services to market and improve the customer experience. The Innovation Lab will enable the Bank’s developers to build, test and deploy new applications and services.
IBM will deploy its z13 mainframe and POWER8 infrastructure as part of ANZ’s private cloud environment to ensure reliability, security and resiliency to service the needs of mobile customers across the Bank’s network.
The catalogue of IBM integration, content management, data, analytics and cloud software will support ANZ’s core banking and infrastructure needs, and will help the Bank gain deeper insights of its nine million customers worldwide to better serve their needs.