IT service provider HCL Technologies and Aegon, a life insurance, pensions and asset management company, have opened their joint cXstudio to better customer experience by adopting digital technologies.
The 35-seat cXstudio is close to Aegon’s headquarters in The Hague. Aegon aims to manage financial future of its customers through digital channels including mobility.
“Our customers want easy to understand interactions regarding their current and future financial situation. Many find it difficult or boring to access and understand their financial future. We want to offer them help, by now offering ‘entertaining awareness creation,” said Kees Smaling, CIO of Aegon Netherlands.
HCL’s cXstudios are designed to enable financial services organizations to better meet the needs of increasingly demanding consumers effectively, whilst retaining the efficiency needed to work within budget restrictions and the constraints of legacy IT infrastructure.