HCL Technologies has bagged a new IT Infrastructure deal from Alstom to provide workplace engineering services, roll out PC as a Service (PCaaS) for 30,000 users worldwide and enable local support services across 360 locations in 62 countries.
HCL, according to the IT contract, will set up a multi lingual global service desk offering support for Alstom in 11 languages including more than 50 percent French speaking users. HCL will utilize its three delivery centers in Poland, Brazil and India. HCL Technologies will also set up the Services Integration and Management (SIAM) function.
The IT deal follows the sale of Alstom Energy and central support functions to GE on 2 November.
“We found HCL to be flexible, agile and having a collaborative approach and these were also the most important criteria we were looking for in a partner,” said Christine Heckmann, CIO of Alstom.
“Our track record in carrying out build, operate and transfer projects, and implementing multi-sourcing services integration gave Alstom the confidence that we were their ideal technology partner,” said Ashish Gupta, corporate vice president and head – Diversified Industries & Infrastructure Services, EMEA, HCL Technologies.