This platform provides Service Integration and Management capabilities to enterprises. Moreover, it allows them to request and receive business services efficiently across their organizations.
“Most organizations are trapped in too much e-mail and excessive administration, and need to automate their business processes,” said Tom Moore, vice president of Global Service Providers and Integrators, ServiceNow. “By transforming the service model, HCL is helping customers escape from the e-mail morass to automate tasks and drive business performance.”
Senior Vice President and Chief Technologist – ITO, HCL Technologies Kalyan Kumar said the 21st century enterprises will need to be extremely agile to deliver best in class united experience to its users. Enterprises therefore need an on-demand access to a pool of dynamically configurable set of smart business services.
The Digital Services Exchange Platform will leverage HCL’s DryIce orchestration concept. This aggregates business services such as content and analytics to deliver in an outcome based everything-as-a-service model.
Further, HCL said the Digital Service Exchange Platform has a customizable and intuitive role-based user interface with built-in scalability and flexibility which makes it easy to use and deploy for enterprises across industries.
In August, HCL has launched its United Xperience Lab Offering to boost digital business.