Outsourcing company HCL Technologies has bagged an IT contract to provide application management services for Synergy, an energy provider in Western Australia.
HCL will support digital and business applications landscape of Synergy enabling consolidation and rationalisation in the changing energy environment.
HCL will transition, consolidate and optimize 85 applications to deliver support for mission-critical bespoke energy and utilities applications in a flexible “as a service” model.
Synergy, an electricity generator and retailer of gas and electricity with 1 million residential, business and industry customers, owns and operates power stations in the SWIS electricity grid.
HCL will also partner with Ignia, an Insight company, to implement next generation digital services. These new customer experience management-focused services will be based on Sitecore software and Microsoft Azure which together will deliver contextual customer engagement by linking the company’s external digital presence with back end systems.
“This contract is testament to HCL’s ability to provide services which can enhance operational efficiency, control costs and provide a digital platform that will form a stable engine for Synergy moving forward in the new competitive environment,” said Michael Horton, country manager for Australia & New Zealand at HCL Technologies.