NASCO and Genpact announced a partnership to focus on the business operations needs of healthcare plans in the U.S. healthcare market.
Healthcare solutions provider NASCO is owned by six Blue Cross and Blue Shield (BCBS) companies. Under the partnership, NASCO and Genpact will transform health plan administration into a digitally-powered operating model.
“Our partnership with Genpact strengthens and extends the NASCO solution and value we bring to BCBS companies,” said John Ladaga, CEO at NASCO.
“We chose Genpact because of their deep expertise in business processes across healthcare and many other industries that help their clients achieve best-in-class operational efficiencies.”
Genpact will help NASCO bring efficiency to its BCBS customers by streamlining administrative functions, simplifying compliance with regulatory changes, and improving services to both BCBS members and other healthcare providers.
According to a press statement, NASCO and Genpact will initially focus on improvements to claims administration and operations of both member and provider contact centers.
The business process services solutions will also be made available to all BCBS companies – not just those using the NASCO platform.
“We are excited to partner with an organization of the caliber of NASCO and its ecosystem in the healthcare payer market,” said Jim Mapes, senior vice president and business leader, Healthcare at Genpact.
“Combining NASCO’s BCBS expertise and capabilities with Genpact’s Lean DigitalSM approach will revolutionize how BCBS companies run their operations and serve their members,” Mapes concluded.
NASCO was established in 1987 as an integrated claims processing system for Blue Cross and Blue Shield companies’ national healthcare business.
Currently, NASCO provides an integrated suite of products to support the processing and servicing of national and local business, Medicare Advantage, FEP and public and private exchange business.
At the same time, the other member in the partnership has been operating in the healthcare industry for over a decade, including serving eight of the top ten U.S. health plans from seven delivery locations in the U.S. and across the globe.