Genesys, a contact center solutions provider, on Thursday announced a free call center replacement program for enterprises.
The company is offering free of cost Genesys Premier Edition – Virtual Contact Center (VCC) for a limited time in North America, the United Kingdom and Ireland to new customers who switch from qualified on-premises, legacy call center solutions.
Enterprise CIOs can replace their legacy call centers and move to a modern, multi-channel Cloud contact center solution.
With the new initiative, Genesys, while tapping new customers, removes the financial barriers to moving to a multi-channel Cloud contact center solution.
The Genesys Premier Edition – Virtual Contact Center (VCC) will enable businesses to migrate from legacy voice-only call center solutions to an all-in-one customer experience solution.
It is designed to enable small and mid-size contact centers of up to 250 seats to deliver better customer experiences across a variety of channels, including inbound and outbound voice, mobile and web with more efficient, secure and dependable contact center operations via the Cloud.
The solution is backed up with a 99.99 percent uptime service level agreement (SLA).
Genesys said that it Premier Edition supports businesses to manage customer experience and optimize efficiency and performance with a mobile-accessible supervisor desktop, real-time call monitoring and reporting.