Genesys announces free call center replacement program 

Genesys, a contact center solutions provider, on Thursday announced a free call center replacement program for enterprises.

The company is offering free of cost Genesys Premier Edition – Virtual Contact Center (VCC) for a limited time in North America, the United Kingdom and Ireland to new customers who switch from qualified on-premises, legacy call center solutions.

Enterprise CIOs can replace their legacy call centers and move to a modern, multi-channel Cloud contact center solution.

With the new initiative, Genesys, while tapping new customers, removes the financial barriers to moving to a multi-channel Cloud contact center solution.

The Genesys Premier Edition – Virtual Contact Center (VCC) will enable businesses to migrate from legacy voice-only call center solutions to an all-in-one customer experience solution.

It is designed to enable small and mid-size contact centers of up to 250 seats to deliver better customer experiences across a variety of channels, including inbound and outbound voice, mobile and web with more efficient, secure and dependable contact center operations via the Cloud.

The solution is backed up with a 99.99 percent uptime service level agreement (SLA).

Genesys said that it Premier Edition supports businesses to manage customer experience and optimize efficiency and performance with a mobile-accessible supervisor desktop, real-time call monitoring and reporting.

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