Drishti Soft’s Ameyo contact center software supports structured reporting

Infotech Lead India: Drishti Soft, a provider of Ameyo contact center software, announced that the latest version of the software now supports structured reporting of historical data through the upgraded version Reportika 3.0.

Disparate data was earlier maintained through a host of tables which led to rough runtime. Reportika 3.0 structures and collates all data to be represented in a singular table format, allowing backend data as old as 5 years to be regurgitated. It enables scheduling of specific reports to be presented at specific time lines of an event both live and historically.

The new technology adds the ability to create customizable reports in 2D and 3D by the end user. The solution runs on Jasper and is easily scalable to its commercial versions; this enables specific reporting on isolated incidents giving a more granular view on the overall business process. Debugging on a single platform is also easily managed and hurdles are avoided. Reportika 3.0 as a feature of AMEYO aims to make scheduling easier and its mailing capabilities get a new sheen.

“With the data from those surveyed, contact centers and enterprises keep showing a close margin between data management and online live reporting preferences, we believe that the next step for a solution is to bring together both online reporting and effective historical data in a end user customizable interface,” said Nayan Jain, CTO at Drishti.

“Adequate reporting and mapping of all data from multiple channels, would eventually lead to a better understanding and engaging of customers based businesses on their preferred use of CIM technology creating a unique customer experience for our clients,” Jain added.

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