Dell Services is now integrating the AFTE personal assistants into its BPO solutions.
The company said Automated Full-Time Equivalent (AFTE) and AFTE Command Center are software agents or robots to perform repeatable, rules-based tasks in business processes. Enterprise customers can monitor the performance of the agents through a real-time dashboard.
“Twenty years ago, low-cost labor markets revolutionized the outsourcing industry. RPA is the next frontier,” said Tanvir Khan, vice president and global head, Dell Business Process Outsourcing.
While Dell’s AFTEs perform tasks with a high degree of accuracy, Dell’s Personal Robotic Assistants (PRA) can complete the process with only a final review needed by a human. Dell’s PRAs have gone beyond traditional AFTEs to incorporate machine learning — ensuring 100 percent accuracy.
The next-generation of AFTE, currently under development by Dell, will incorporate even more cognitive intelligence: self-healing, self-service, and predictive analytics.
Human workers conduct claims processing in 4.5 minutes, but Dell robots completed the same in 45 seconds or less.
Scapa Group, a bonding and adhesive components manufacturer, tapped Dell Services for customer automate processes to move from manual, paper-based processes. Dell helped Scapa streamline production processes across all its North American plants, giving the company real-time data and better visibility into their overall operation.
Dell also assisted Greene Tweed to automate collection of inspection data and eliminate manual data entry.