Convergys has released ConvergysCX, a Voice of the Customer platform that assists enterprises to fix customer experience issues.
Unifying customer feedback across all touchpoints in order to easily share insights across the enterprise, the software goes beyond measuring and reporting feedback, incorporating tools that help companies take action to deliver a better customer experience.
“ConvergysCX helps you identify problem areas and act upon issues you can resolve quickly at the frontline, and across the business,” says Mike Cholak, VP and GM, Convergys Analytics.