IT service provider Capgemini and Guidewire Software have deployed a claims handling platform for Zurich UK General Insurance business.
The implementation is aimed at transforming claims processing within the business, reducing costs, and improving Zurich’s customer experience across the UK. Zurich has also launched Phase II of the programme to roll Guidewire ClaimCenter out to their Commercial Lines customers.
The company has deployed Guidewire ClaimCenter, Thunderhead.com, and other applications in a claims management transformation program. The systems reduce manual processing, improve data management, and minimise losses associated with fraud and claims leakage.
ClaimCenter has replaced 12 legacy systems and a multitude of claims processes for different lines of business, with a single web-based system that provides a consistent service across the company and supports Zurich’s focus on delivering efficient claims handling experience.
Initially the system is being used to process claims for Zurich’s UK personal lines customers, and it is subsequently being rolled out to Commercial Broker and Zurich Municipal customers.
Capgemini is also supporting technology and streams including output management, legacy data migration, and management information.
“Transforming our claims handling process allows Zurich to respond to our brokers and customers more effectively and demonstrates our continued commitment to exceptional customer service,” said Adam Warwick, director of Business Change and IT, Zurich UK General Insurance.
“The delivery of a programme, with this scale and complexity, reaffirms our clear ability to combine world class insurance domain expertise with proven Guidewire experience to deliver a true business transformation,” said Nigel Walsh, vice president and head of Insurance for Capgemini Financial Services UK & Ireland.