BPM spending to grow 4.4% to $2.7 bn in 2015

Spending on business process management will grow 4.4 percent to $2.7 billion in 2015 as organizations digitalize processes, said Gartner.

Gartner research director said that many of the systems that are used within processes are rigid and difficult to change rapidly so managing business processes effectively is a challenge.

According to Gartner, organizations are shifting towards intelligent business process management suite (iBPMS).

The research firm has noticed trends in the iBPMS market and said there is a market shift from focusing primarily on continuous process improvement to a focus on business transformation and address the dimensions of big change.

BPO center

Also, companies are using an iBPMS to power their digitalized processes through the integration of various systems including Internet of things (IoT) technology with advanced analytics.

According to the research agency, iBPMS can coordinate short-lived, transactional system-oriented processes.

The mobile, social, cloud and analytics features in iBPMS are more capable and better integrated, said Gartner.

iBPMSs have added enhanced support for human collaboration, integration with social media, mobile access to processes, more analytics and real-time decision management.

“An iBPMS supports business responsiveness, often at the ‘moment of truth’ in a customer interaction,” said Rob Dunie, research director, Gartner.

Shilpa Khatri

[email protected]