Aspect Software unveils new customer experience platform

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Aspect Software announced the release of its customer experience platform, the Aspect CXP 15.

In a press statement, the company said the release adds advanced integration with Aspect’s consumer engagement platform Unified IP.

Aspect said other enhancements are designed to improve the speed and to make it ease of creating intelligent self-service applications such as Interactive Voice Response (IVR) and Interactive Text Response (ITR) applications.

“Aspect’s mission is to design technology that makes it easy for our customers to engage with consumers on text or messaging-based platforms and through both self-service and agent-assisted interaction” said Joe Gagnon, Global GM of Cloud solutions and Chief Customer Strategy Officer, Aspect.

“The new easy-to-use Aspect CXP Designer makes it possible for developers or non-developers to design simple, customer-friendly self-service applications for the channels that consumers want to use such as text, Twitter, messaging apps and IVR.”

Aspect CXP Designer also includes a set of tools targeting both technical developers, designers, and non-technical staff. These tools now allow for direct collaboration between IT, operations, and business on a single platform.

Arya MM

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