Aspect Software will acquire Voxeo, a provider of hosted and on-premise Interactive Voice Response (IVR) solutions.
The company did not disclose financial details.
Following the acquisition, Aspect Software will integrate its offerings to provide solutions that offer service across proactive outbound, inbound, mobile and SMS channels.
The strategic acquisition is expected to enhance Aspect’s ability to support cloud, hybrid and premise-based deployments while adding an IVR and multi-channel self-service capability to the company’s solution portfolio.
“The acquisition of Voxeo, the market leader in robust cloud, on-premise and hybrid self-service platforms, furthers Aspect’s continued commitment to provide technology and solutions that support our customers’ efforts to transform and deliver remarkable customer experiences,” said Chris Koziol, president and general manager of the Interaction Management division at Aspect
Voxeo will bring its hosted, private and hybrid cloud capabilities to Aspect’s portfolio and will provide data center infrastructure and network operation center (NOC) capabilities that will help expand regional delivery of Aspect’s cloud solutions and SaaS hosting capabilities.
Voxeo will also bring a skilled executive team and employee base that will offer Aspect’s customers and prospects high-value technical competencies and unique market understanding.
The investment will enable Aspect to begin serving small and medium size businesses through flexible solution delivery options.
On the other hand Voxeo customers will have interaction management, workforce optimization and robust IVR capabilities within a single, comprehensive customer contact solution.