Aegis has signed a five-year technology outsourcing deal with Bank of India (BoI) to improve customer management and support.
BoI, which has more than 4,500 branches and presence across 22 countries, will benefit from multi-channel customer onboarding and service operations, data management and collections. The bank has 65 million customers.
Aegis, as part of the IT outsourcing deal, will provide CRM platform, including core banking features and the knowledge portal.
The scope of the contract includes support for all banking products and services such as deposits operations, banking processes, lending services, insurance and investment banking, account and card services, said Aegis in a statement.
Sandip Sen, global CEO, Aegis, said with a singular approach of customer experience, Aegis will deliver higher-value services to help Bank of India drive operational excellence, and enable its management team to maximize customer experience.
Aegis, a part of the multi-billion Essar Group, will provide customer contact management, marketing services, recovery function, fulfillment and transaction support and other services through its new state-of-the-art delivery center in Mumbai.
This engagement will initially have about 150 personnel, which would then be scale upto 500 people across two centers.