8×8 has launched 8×8 Virtual Contact Center (VCC) Global, which the company calls as a significant milestone in its Global Reach initiative.
The cloud based contact center connects an organization’s international agents over a single platform with integrated presence, multi-lingual chat with automatic translation, call routing, reporting and management.
The company said that VCC Global reduces the complexity of logging into multiple contact center systems to manage traffic from different continents.
Multinational enterprises with international contact centers can manage global calls regardless of the location, through a single worldwide platform with presence around the world.
Customers can also reach the person to their problem with intelligent route interactions which includes chat with automatic language translation.
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Company officials said multinational enterprises can also take advantage of 8×8’s international presence through data centers in the US, Canada, UK, Hong Kong and Australia.
Additionally, VCC Global helps to create agent groupings and queues without concerning about the location of the clients.
“8×8’s Virtual Contact Center Global demonstrates our continued commitment to the company’s Global Reach initiative which, to date, has resulted in the launch of our services platform at nine international data centers in North America, Europe and Asia Pacific,” said 8×8 CEO Vik Verma.
As part of its strategy to retain customers, in February, 8×8 offered better Service Level Agreement (SLA) to qualified enterprise customers. The company also launched a new set of big data analytics and reporting tools to track the communications activity and trends within organization.