IBM announced its six year deal with Janalakshmi Financial Services (JFS) for an IT transformation project.
The India-based micro finance provider will utilize IBM’s business consulting expertise, Big Data and analytics, cloud and mobile capabilities, to deliver affordable financial services to individuals and enterprises.
“By leveraging leading Big Data, analytics, cloud and mobility solutions, JFS will be able to use the power of technology to differentiate and drive profitability,” Vanitha Narayanan, managing director, IBM India.
IBM technologies will also assist JFS to increase its footprint from 154 branches and 3 million accounts to 1,400 branches serving over 20 million accounts by 2020.
As per the IT deal, IBM will provide technology platform along with mobile and analytics based solutions which will gather customer information as well as digitize and automate the organization’s processes.
In addition, IBM will strengthen the existing JFS payment platform based on these same insights, which will enable them to create and offer an ongoing set of new payment products for its customers.
This apart, IBM will use analytics capabilities that integrate JFS’s insights with credit-decisions process to improve distribution and collection models.
IBM cloud solutions will also help the company’s underlying infrastructure to support multiple deployment options and ensure fully integrated service management.
IBM MobileFirst portfolio will support JFS’s sales force to conduct door-to-door marketing and customer service activities.
In addition, JFS will use IBM FlieNet Content Manager to help meet the growing challenge of managing enterprise content with greater speed, efficiency and accuracy, and IBM OpenPages software will be used to manage risk and compliance initiatives across the enterprise.