IBM in $20 million smart city deal with Madrid

Enterprise IT vendor IBM will support Madrid to improve city life for three million citizens through an environmental services management project valued at $20 million in Spain.

IBM’s Smarter Cities technology will enable the Madrid city to improve the efficiency of city services and provide citizens new tools to interact and communicate with the city council.

As per the contract, IBM will use Big Data and analytics to transform Madrid city’s supplier management model, allowing the city to manage and pay each service provider based on service levels. The project will assist in improving the management of public services such as street maintenance, lighting, irrigation, trees and green spaces, cleaning and garbage and waste management.

IBM technologies will support the Madrid city to measure the quality and efficiency of each supplier and their services. For instance, inspectors will measure more than 300 key performance indicators during their 1,500 daily inspections.


In addition, the city will use Madrid iNTeligente (MiNT) – Smarter Madrid — built upon IBM Intelligent Operations and IBM Maximo software — to improve quality of services, communications with citizens, anticipate issues and coordinate resources. This apart, citizens can communicate with the city about issues and receive feedback and track progress or the status of an event or issue.

The platform will integrate information provided by citizens with other data streaming in from sensors, devices, cameras, and from inspectors and other suppliers as well as data from human resource management, job scheduling and geographic information systems for a comprehensive view of city services.

IBM Maximo software will manage Madrid´s inventory of more than five million assets — ranging from park swings to traffic cameras — as well as the contracts of service suppliers.